Terms and conditions

These terms apply to the services provided by Loud Digital Ltd, trading as Leads 4 Franchises (“we”, “us”, “our”). Loud Digital Ltd is registered in England and Wales, company number 13634308, VAT number 391 4636 78.

By using our services, or by signing a service agreement with us, you (“you”, “the client”) agree to these terms. Please read them carefully.

If anything in these terms conflicts with your signed service agreement, the service agreement takes precedence.

1. Our services

Leads 4 Franchises provides franchise marketing and lead generation services. This covers franchise recruitment marketing for franchisors, and local customer lead generation for franchisees, delivered mainly through Google and Meta advertising, landing pages and lead follow-up.

We provide marketing services only. We do not provide legal, financial or franchising advice, and nothing we produce should be relied on as such.

The exact services, deliverables and scope for your network are set out in your service agreement.

2. Your responsibilities

As a client, you agree to:

• Provide accurate and up-to-date business, contact and franchise network information.
• Give us timely access to any accounts, assets or approvals we need to run your campaigns.
• Ensure your website, landing pages and any materials you supply comply with UK law.
• Respond promptly to the enquiries and leads we generate.
• Use and store leads in line with UK data protection law, and only for the purpose they were generated.

3. Advertising spend and third-party platforms

Our fees cover our services. Advertising spend, for example budget paid to Google or Meta, is separate from our fees and is your responsibility.

We run campaigns on third-party platforms such as Google and Meta. We do not control those platforms. We are not responsible for platform outages, policy or algorithm changes, account suspensions, or pricing changes outside our control. We will always work to resolve issues where we reasonably can.

4. Fees and payment

• Fees are set out in your service agreement.
• Payment is due as stated in that agreement. Late or overdue payment may result in services being paused.
• We may change our fees by giving you at least 30 days written notice.
• Fees are exclusive of VAT unless stated otherwise.

5. Term and cancellation

• Any minimum term is set out in your service agreement. 
• After any minimum term, either party may end the agreement by giving 30 days written notice.
• We may end the agreement immediately if you breach these terms, fail to pay, or act unlawfully.
• On termination, any outstanding fees, and any advertising spend already committed on your behalf, remain payable.

6. Leads and results

• We aim to deliver high-quality, relevant leads, but volume and quality depend on factors including market demand, budget, seasonality and your own follow-up.
• We cannot guarantee that any lead will become a franchisee, a customer or a sale.
• Leads are provided as received. You are responsible for contacting, qualifying and converting them.

7. Intellectual property

• The campaigns, content, landing pages and reporting we create remain our property, or our licensors’ property, unless your service agreement transfers ownership to you.
• On full payment, you have a licence to use the deliverables for your own network, for the purpose they were created.
• You may not copy, resell or redistribute our materials, methods or reporting without our written permission.
• You keep ownership of the brand assets, content and data you provide to us.

8. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to provide or receive the services. This does not apply to information that is already public, was already known, or must be disclosed by law.

9. Data protection

• We process personal data in line with UK GDPR and the Data Protection Act 2018.
• Where we process personal data on your behalf, such as lead data, we do so as your processor, and a separate data processing agreement applies. 
• You are responsible for handling the personal data in the leads we pass to you lawfully, including having a valid lawful basis and respecting individuals’ rights.
• Our Privacy Policy explains how we handle personal data more generally.

10. Limitation of liability

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under law.
• Subject to the point above, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
• Subject to the first point, our total liability arising from the services will not exceed the total fees you paid us for those services in the six months before the claim.

11. Force majeure

We are not responsible for any delay or failure caused by events beyond our reasonable control, including platform outages, supplier failures, or other events outside our control.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. We will publish the current version on our website and, where changes are significant, let you know by email. Continued use of our services means you accept the updated terms.

Contact

Leads 4 Franchises, a trading name of Loud Digital Ltd Unit 132, Louis Pearlman Centre, 94 Goulton St, Hull HU3 4DL hello@leads4franchises.co.uk 01482 450960